FAQ

Luxiloves aims to process and ship orders within 24-48 hours of placement.

Once your order has been processed you will receive an email notification containing tracking information.

Upon receiving the shipping notice, you will find detailed tracking information to monitor the progress of your order/ delivery.

Simply use the provided tracking details to track your package through our delivery partner's website.

We aim to deliver your order in the fastest time possible and use a range of delivery partners to achieve this. Every country we deliver to, we select the best carrier and service to achieve this goal. You can find specific information about shipping times and by visiting our shipping page

Once you've sent your items back to us, you should receive your refund within 10 working days,  after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. It's always best to add tracking to your erturn items.

Once the refund has been issued, you will receive an email notification directly from us. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email orders@luxiloves.com or click here so we can follow this up for you.

We use a return period of 14 days during which the customer may return their package without providing a reason. The 14 days start frm the date the item is received. Please note that the return shipment must be initiated within 14 days.

Return conditions. All returned items must be unworn and in pristine condition with all the tags still attached.

If an item was purchased in a sale Luxiloves reserves the right not to offer a refund. These items can only be exchanged for an other item or can be redeemed for store credit.

Any shipping costs are not refundable.

its easy, you simply need to do:

1. email us within 14 days of receiving your order by contacting us via orders@luxiloves.com or via our contact us page, indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

Please ensure you email us prior to returning any item.

We offer a variety of ways to purchase items. The following are currently accepted:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Please ensure you check each page and each item for a specific sizing chart. Items can vary in size from product to product. You can open the SIZE GUIDE on each page for specific details.

Step 1: Check the Care Label: Before washing any garment, always check the care label for specific instructions. Different fabrics and designs may require different care methods.

Step 2: Sort by Color and Fabric: Separate your garments into light and dark colors to prevent color bleeding. Additionally, separate delicate fabrics from sturdier ones to avoid damage.

Step 3: Pre-Treat Stains: If there are any stains on your garments, pre-treat them with a stain remover or gentle detergent before washing. Follow the instructions on the product label for best results.

Step 4: Choose the right washing cycle: Select the appropriate washing cycle on your washing machine based on the fabric and level of soiling. Use a gentle or delicate cycle for delicate fabrics and a regular cycle for sturdier materials.

Step 5: Use a Mild Detergent: Use a mild detergent that is suitable for the fabric of your garments. Avoid using bleach or harsh chemicals, especially on delicate fabrics.

Step 6: Wash in Cold Water: To prevent shrinking and color fading, wash your garments in cold water. Cold water is also gentler on fabrics and helps to preserve their integrity.

Step 7: Turn Garments Inside Out: Best returls can be achieved by turning your items inside out before washing to protect the outer surface and minimize friction during the washing cycle.

Step 8: Use a Gentle Cycle: If your washing machine offers a gentle cycle option, use it for delicate fabrics or garments with embellishments to minimize wear and tear.

Step 9: Air Dry or Tumble Dry Low: After washing, air dry your garments by laying them flat or hanging them on a drying rack. If using a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric.

Step 10: Iron or Steam as Needed: Once dry, iron or steam your garments as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to avoid damaging the fabric.

Luxiloves stands behind the items we sell, and will always aim to address any concerns or issues with quality promptly.

We typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products, If you have concerns, reach out to the team via orders@luxiloves.com.

Luxiloves aims to process and ship orders within 24-48 hours of placement.

Once your order has been processed you will receive an email notification containing tracking information.

Upon receiving the shipping notice, you will find detailed tracking information to monitor the progress of your order/ delivery.

Simply use the provided tracking details to track your package through our delivery partner's website.

Luxiloves never wants to keep its customers waiting and therefore we try our best to process all irders within within 24 to 48 hours after it being placed.

Orders placed on weekends will typically be proecssed on the next business day (Mondays).

The estimated shipping duration as stated in the check out and on our shipping page, and commence once the your order is dispatched and your tracking details provided (via email).

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries;info@icon-amsterdam.com

At Luxiloves we have two shipping options:

1. Orders under $100AUD have a one off shipping payment of $4.99AUD. This is a world wide shipping service with tracking included as standard.

2. Orders above $100AUD include FREE world wide shipping that also includes tracking.

At this stage we are not offering FAST SHIPPING services but we will look to expand our shipping options in the future.

Our shipping rates are calculated based on the destination of your order and the total value of your order. Here's what you need to know about our shipping costs:

Additional Information:

-Customs and duties are the purchasers responsibility.
- Orders are typically processed and dispatched within 1-2 business days, with delivery times varying depending on your location.
- You will receive a confirmation email with tracking information once your order has been dispatched, allowing you to monitor its journey to your doorstep.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received.

You are welcome to reach out to the team but its often difficult to cancel or amend orders once an order is placed.

If you have any questions or concerns regarding your order, please don't hesitate to contact ourcustomer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 14 days

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location: Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes: Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support:If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

If you realise the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

Reach out to the customer care team HERE and we will do our best to assist.


To avoid similar issues in the future, please double-check your shipping address before finalising your order.

Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

Return periodWe use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return conditionsAll items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

For items purchased in the sale, ICON. Amsterdam does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.

Shipping costs are not refundable.

its easy, you simply need to do:

1. email us within 14 days of receiving your order by contacting us via orders@luxiloves.com or via our contact us page, indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

Please ensure you email us prior to returning any item.

Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more details on return shipping and costs, please refer to our return policy or contact our customer support team.

Once you've sent your items back to us, you should receive your refund within 10 working days,  after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. It's always best to add tracking to your erturn items.

Once the refund has been issued, you will receive an email notification directly from us. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email orders@luxiloves.com or click here so we can follow this up for you.

Yes, you can make an exchange! We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.

Simply follow these steps:

1. Send an email to orders@luxiloves.com within 14 days of receiving your order to initiate the exchange process.
2. Provide details about the item(s) you wish to exchange and the reason for the exchange.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Follow the provided instructions to complete the exchange process.
5. Once we receive your returned item(s), we'll process the exchange and send out your replacement item(s) as soon as possible.

International:Please note we are not responsible for paying any customs charges (import duty or tax) on any returns for the exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns

If you have any questions or need further assistance, feel free to reach out to our customer support team. We're here to help!

Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to help you.

If you've already initiated the return process and the product is sold out, we'll reach out to you directly. Our team will work with you to find a suitable solution, whether it's selecting a different product, receiving storecredit or exploring other options.

If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged or faulty product.
2. Send an email to orders@luxiloves.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.
3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems

We use a return period of 14 days during which the customer may return his or her package without giving any reason.

These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.

We do our best to process returns as quickly as possible. After receiving your return, we will process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From the date we receive the return item, the 10 days will start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 5 days a week to answer all the questions you may have.

Contact: customercare@luxiloves.comr click here

We always aim to answer every question within 48 hours.